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What type of problem are you having?


  1. Forgot my pin code
  2. Safe displays 'Err' when I enter my pin code
  3. Safe displays flashing lines after I enter my pin then beeps. 'Err' is displayed
  4. Safe displays underscore lines
  5. Safe displays a number between 30.00 and 00.00
  6. Safe does not lock when 'Lock' key pressed
  7. Safe motor runs when I press 'Lock' but then displays 'Err'
  8. After I press 'Lock' there is no sound, then 'Err' is displayed
  9. Display shows 'Ser'
  10. Display shows 'Open' and I cannot enter a pin code
  11. Display shows '8.8.8.8'
  12. Display is dim with strange characters
  13. Safe not responding, no display when keys are pressed
  14. My problem is unlisted



  1. Forgot my pin code
  2. Perform an emergency unlock procedure to open the safe then enter a new pin code.

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  3. Safe displays 'Err' when I enter my pin code
  4. Wrong pin code. Use correct code or perform an emergency unlock procedure

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  5. Safe displays flashing lines after I enter my pin then beeps. 'Err' is displayed
  6. The door is being forced open from the inside, jamming the latch. Push the door in while entering the pin code to free the latch.

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  7. Safe displays underscore lines
  8. The locking latch has not reached the open position. Enter the pin code again.

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  9. Safe displays a number between 30.00 and 00.00
  10. The safe is in a security count-down mode due to the wrong pin code being entered more than 5 times in a row.

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  11. Safe does not lock when 'Lock' key pressed
  12. Close the safe door and enter a 4 digit pin code.

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  13. Safe motor runs when I press 'Lock' but then displays 'Err'
  14. The locking latch is blocked, hitting the frame or the battery is too low. Close the door completely or check the batteries.

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  15. After I press 'Lock' there is no sound, then 'Err' is displayed
  16. The locking motor is not running. The safe requires service. contact technical support.

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  17. Display shows 'Ser'
  18. The locking latch did not fully lock or the latch was forced open. contact technical support.

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  19. Display shows 'Open' and I cannot enter a pin code
  20. The Safe has a previous pin code stored in memory. Press "Reset" then enter a new pin code.

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  21. Display shows '8.8.8.8'
  22. The CPU has stopped working. contact technical support.

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  23. Display is dim with strange characters
  24. Batteries are weak. Replace the batteries and try again.

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  25. Safe not responding, no display when keys are pressed
  26. Check the batteries, if okay, contact technical support.

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  27. My problem is unlisted
  28. Check These Before Calling:

    • Are you typing in the correct 4 digit pin code?
    • Are the batteries weak?
    • Is something inside the safe preventing the door from closing all the way when the safe locks?
    • Is something inside the safe pushing against the door when it tries to unlock?
    • Have you tried to do an emergency unlock to open the safe?
    • Have you removed and replaced the batteries?


    I checked these but still need help

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